Legal

Refund Policy

Effective: 24 July 2026Last updated: 24 July 2026

This policy explains how cancellation and refund requests are handled for TravBizz products and services provided by Webfreeze Solution Private Limited.

The commercial terms in your signed proposal, order form, subscription plan or statement of work take priority where they specify a different cancellation, credit or refund arrangement.

1. Scope

This policy covers TravBizz software subscriptions, hosting, setup, implementation, data migration, API integration, travel website work, white-label portals, custom development, training and support purchased directly from us.

2. Software subscriptions and renewals

  • Subscription fees are generally non-refundable once the subscription period has started or account access has been activated.
  • You may request cancellation of future renewal before the renewal date. Cancellation stops the next billing cycle but does not normally create a refund for the current period.
  • Where a duplicate payment or clear billing error is verified, the duplicate or incorrect amount will be refunded or credited.
  • If we discontinue a paid service without providing a reasonable replacement, we may issue a proportionate credit or refund for the unused prepaid period.

3. Setup, implementation and custom development

  • Advance, discovery, setup and commencement payments become non-refundable once planning, allocation, configuration, design, development, procurement or integration work has started.
  • Milestone payments are non-refundable for work completed, delivered, approved or made available for review.
  • If a project is cancelled by the customer, we may deduct completed work, committed resources, third-party costs and applicable taxes before considering any remaining refundable balance.
  • Where we are unable to deliver a paid scope for reasons within our control and no reasonable remedy is agreed, a refund or credit may be calculated for the undelivered portion.

4. Third-party and travel-supplier charges

Domain, hosting, SSL, API, SMS, WhatsApp, email, payment-gateway, cloud, licence, supplier, airline, hotel or other third-party charges are subject to the provider’s own terms and are non-refundable once purchased, consumed or committed unless the provider approves a refund.

5. Trial, promotional and discounted plans

Free trials do not involve a refund. Promotional, discounted, bundled or specially negotiated plans may be non-refundable and may carry minimum-term commitments stated at purchase.

6. Service issues

Before requesting a refund for a service issue, please allow our team a reasonable opportunity to investigate and correct the issue. Temporary outages, customer configuration, internet failure, unsupported customization, misuse or third-party supplier downtime do not automatically qualify for a refund.

7. How to request a cancellation or refund

Send a written request to info@travbizz.com with the company name, invoice number, payment reference, product or project name, reason for the request and supporting information. Requests should be submitted within seven days of the disputed payment or event, unless another period is stated in your agreement.

8. Review and processing

We will review the contract, usage, delivered work and third-party commitments before confirming eligibility. Approved refunds are returned through the original payment method where practical. Bank, gateway and cross-border processing times may vary, and non-refundable transaction charges may be deducted where permitted.

9. Chargebacks

Please contact us first so we can investigate. An unjustified chargeback may result in account suspension and recovery of outstanding fees, gateway charges and costs, subject to applicable law.

10. Contact

Webfreeze Solution Private Limited
TravBizz
Email: info@travbizz.com
Phone: +91-9521508406